Privacy Policy

Last Updated: September 10, 2024

Maven ("we", "our", or "us") is committed to protecting the privacy of users ("you", "your") of our mobile application (the "App"). This Privacy Policy explains how we collect, use, and share information about you when you use our App and Services, which primarily involve transcribing voice notes. By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information from and about users, including:

  • Personal Information: Information you provide when registering an account, such as your name, email address, phone number, and payment details.

  • Voice Data: Audio recordings that you submit for transcription through the App.

  • Usage Data: Information about how you interact with the App, including access times, features used, and preferences.

  • Device Information: Information about the device you use to access the App, including IP address, device type, operating system, and unique device identifiers.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Providing the Service: To process and transcribe your voice notes and deliver the transcriptions to you.

  • Account Management: To create and manage your account, respond to customer support requests, and process payments.

  • App Improvement: To analyze and improve the functionality, performance, and features of our App, including bug detection and usage analytics.

  • Legal Compliance: To comply with applicable laws, legal obligations, and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party providers who assist us in operating the App, processing payments, or delivering services, including transcription services.

  • Legal Requirements: We may disclose your information when required by law, such as to comply with a legal obligation or respond to legal processes like a court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. Your voice notes and personal data are stored securely and are only accessed by authorized personnel for the purpose of providing transcription services.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your information, including voice recordings and transcriptions, only as long as necessary to fulfill the purposes for which we collected it or as required by applicable laws. If you wish to delete your account or voice data, please contact us, and we will make reasonable efforts to delete the data, except where we are required to retain it for legal purposes.

6. Your Rights

Depending on the country or region in which you reside, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.

  • Correction: You can ask us to update or correct your personal information.

  • Deletion: You can request that we delete your personal information, subject to legal obligations.

  • Objection: You can object to the processing of your personal information for certain purposes.

  • Data Portability: You can request to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at cs@mavenapp.ai. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

8. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws, but we will take necessary measures to ensure your data is protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make significant changes, we will notify you through the App or via email. Your continued use of the App following any changes indicates your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Maven
Email: info@mavenapp.ai